HAVE A QUESTION? WE'VE GOT ANSWERS

 

Q: DO I NEED TO BE A MEMBER TO ATTEND AN EVENT?
A: Yes. In order to keep our events private and exclusive, you must be a registered member to attend.

Q: CAN I CHANGE OR CANCEL MY ORDER ONCE IT'S BEEN PLACED?
A: Unfortunately, once the order has been placed, no cancelations may occur. However, you will have 48 hours to email us if you want to make any size, style or color changes.

Q: HOW CAN I TRACK MY ORDER?
A: Once an order has been shipped you will receive an email containing your tracking number. You may also check on the status of all your orders by clicking on My Suite 1521.

Q: CAN I SHOP ONLINE?
A: No. Suite 1521 is an in-person shopping experience only.

Q: IS MY PERSONAL INFORMATION KEPT PRIVATE?
A: Yes. Please see our Privacy Policy for further details.

Q: IS MY ORDER INSURED? AND DO I NEED TO SIGN FOR IT?
A: All your purchases are insured against theft and accidental damage during transit from Suite 1521 to your shipping address. Once the package has been delivered, it is no longer covered. A signature requirement can be waived for packages delivered by UPS.

Q: HOW DO I RETURN AN ITEM?
A: Returning is simple. Please refer to the Return Policy within the Terms & Conditions.

Q: WHAT METHODS OF PAYMENT DOES SUITE 1521 ACCEPT?
A: We accept all major credit cards - No checks are accepted.

Q HOW DOES PAYMENT WORK?
A: You will need to pay in full for your pre-order or for any stock purchases.